Shipping

Order Processing

• Each case card is made to order. Orders are carefully crafted once received, so please allow 3-7 business days for production before shipment.
• Personalized and bespoke items may require longer production times due to their custom nature. Estimated timelines will be provide at checkout.

Shipping Methods & Delivery

• We ship via reliable courier partners, with tracking available for all orders.
• Standard domestic shipping typically takes 3-5 business days. International delivery times vary by destination.
• Shipping costs are calculated at checkout and depend on location and shipping method.

Tracking & Notification

• Once you order ships, you will receive a tracking number and email notification.
• Please monitor tracking updates for estimated delivery time.

Shipping Issues

• If your package is lost, delayed, or damaged during transit, please contact us immediately.
• We may require photos or documentation of damage for investigation with the counter.

Return Policy

Each case card is made to order, with care and intention. Because of this, we ask that you review the details below before placing an order.

Returns

• Non-personalized items may be returned within 7 days of delivery, provided the items is unused, undamaged, and returned in its original condition.
• Return shipping costs are the responsibility of the customer.

Personalized & Bespoke Items

• Personalized or Bespoke case cards are non-refundable and non returnable.
• This includes engraved initials, custom symbols, relief sculptures, or any made-to-order customization.
• Once production has started, orders cannot be changed or canceled.

Defective of Damaged Items.

• If your case card arrives damaged of defective, please contact us within 48 hours of delivery.
• To help us assess the issue, we strongly recommend recording a video of the unboxing showing the condition of the packed and product.
• If signs of damage are confirmed, we will offer a replacement where appropriate.
• Claims made without sufficient documentation may not be eligible for replacement or refund.

Natural Variation

• Minor variations in texture, finish, or surface marks are part of the handmade and 3D-printed process and are not considered defects.
• These characteristics reflect the uniqueness of each piece.

Refund Processing

• Approved refunds will be processed to the original payment method after the returned item is received and inspected.
• Original shipping fees are non refundable.